PRIVACY POLICY

At Deetage, accessible from www.deetage.lk, we are fully committed to protecting the privacy of our community. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our platform, including our e-commerce store and our Personal & Online Training services, in compliance with applicable data protection regulations in Sri Lanka.

1. INFORMATION WE COLLECT

When you visit our Website, make a purchase, or enrol in our Training Programmes (Personal or Online), we collect only the information necessary to provide and improve our services.

• 1.1 Personal Identity Data: Name, shipping address, billing address, email address, and contact number.
• 1.2 Health & Fitness Data: Physical measurements, health history, dietary preferences, fitness goals, and related information voluntarily provided to your assigned coach for programme customisation purposes.
• 1.3 Payment Information: All payments are processed securely through encrypted third-party payment gateways. Deetage does not store or process your full credit card or financial details on its servers.
• 1.4 Device & Log Data: Information automatically collected through your browser or device, including IP address, browser type, cookies, pages visited, and browsing activity for analytics and service optimisation.

2. HOW WE USE YOUR INFORMATION

We use your information strictly for operational, security, and service-related purposes, including:

• Processing and delivering orders across all product categories.
• Managing Personal Training and Online Training subscriptions.
• Connecting you with certified coaches and tracking programme progress.
• Communicating order updates, shipping details, training schedules, and account notifications.
• Sending promotional offers, product launches, training tips, and updates only if you have opted in.
• Preventing fraudulent activity and maintaining transaction security.
• Improving website functionality, customer experience, and service performance.

3. DATA SECURITY & THIRD-PARTY SERVICES

We implement industry-standard security measures, including SSL encryption, to protect your personal information. Your information may be shared only where necessary with trusted third parties, including:

• 3.1 Courier Partners: To facilitate the delivery of physical orders.
• 3.2 Payment Processors: To securely process payments and subscription transactions.
• 3.3 Affiliated Certified Coaches: Information required to design, monitor, and customise your fitness and nutrition programmes. All affiliated coaches are contractually obligated to maintain strict confidentiality.

4. YOUR RIGHTS

You have full control over your personal data. You may:

• Request access to your stored data.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us using the contact information provided below.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance user experience, store shopping cart information, analyse website traffic, and improve functionality. You may disable cookies through your browser settings; however, certain website features may not function properly.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for order fulfilment, active training programme management, and legal, accounting, or regulatory obligations.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and stored on servers located outside Sri Lanka. By using our Website and services, you consent to such transfers where legally permitted.

8. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or communication platforms such as WhatsApp or Zoom. Deetage is not responsible for the privacy practices, content, or security of external platforms or websites.

9. LEGAL DISCLOSURE

We may disclose personal information where required by applicable law or in response to valid requests by government authorities, regulators, or law enforcement agencies in Sri Lanka.

10. MARKETING PREFERENCES

You may opt out of promotional or marketing communications at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly.

11. DATA BREACH PROCEDURES

In the event of a data breach affecting personal information, Deetage will take reasonable steps to notify affected users where required, inform relevant authorities, and investigate and mitigate security risks promptly.

12. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Continued use of the Website constitutes acceptance of any updated terms.

14. CONTACT INFORMATION