TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern your access to and use of www.deetage.lk (“Website”), including all product purchases and Personal or Online Training subscriptions made through the Website. By accessing, browsing, placing an order, or registering for a training package, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use this Website.

1. GENERAL TERMS

• Deetage reserves the right to refuse service, cancel orders, terminate coaching subscriptions, or restrict access to the Website at its sole discretion, including but not limited to cases involving suspected fraud, abuse, inappropriate behaviour towards coaches, or violations of these Terms.
• We reserve the right to update, modify, suspend, or discontinue any part of the Website, products, services, or training programmes at any time without prior notice or liability.
• All content on this Website—including product designs, branding, logos, images, graphics, descriptions, formulations, workout routines, training guides, videos, and digital assets—is the intellectual property of Deetage and is protected under applicable intellectual property laws.
• You may not reproduce, distribute, copy, resell, modify, commercially exploit, or otherwise use any Website content, product designs, or coaching materials without prior written consent from Deetage.

2. PRODUCT & SERVICE INFORMATION ACCURACY

• We make reasonable efforts to ensure that all product descriptions, images, colours, sizing details, nutritional information, pricing, and training programme outlines are accurate and up to date.
• However, we do not guarantee that product displays, colours, or digital interfaces viewed on your device will be entirely accurate due to variations in device settings, screen calibrations, and technical limitations.
• Deetage reserves the right to modify product specifications, packaging, formulations, service structures, or coaching personnel assignments at any time without prior notice, provided such changes do not materially reduce the quality of the product or service.

3. PRICING & AVAILABILITY

• All prices displayed on the Website are listed in LKR (Sri Lankan Rupees) unless otherwise stated and may be changed at any time without prior notice.
• We reserve the right to modify, suspend, or discontinue any product or training service without liability.
• In the event of a pricing, stock, or system error, Deetage reserves the right to cancel, refuse, or adjust affected orders or subscriptions even after confirmation or payment has been completed.
• Product availability and training coach availability may vary depending on stock levels, scheduling capacity, and operational limitations.

4. ORDERS, SUBSCRIPTIONS & PAYMENT

By placing an order or subscribing to a training programme, you confirm that:

• All information provided by you is accurate and complete.
• You are at least 18 years of age and legally capable of entering into a binding agreement.
• You are authorised to use the selected payment method.

General Payment & Ownership Terms:

• Training programme fees must be paid in full prior to the commencement of any Personal Training or Online Training services.
• All payments are securely processed through encrypted third-party payment gateways. We accept major credit and debit cards, and where applicable, Cash on Delivery (COD) or direct bank transfers as indicated at checkout. Deetage does not store or process full payment card details on its systems.
• We reserve the right to refuse or cancel any order or subscription at our discretion.
• The risk of loss and ownership of physical products pass to the customer upon successful delivery.

5. SHIPPING & DELIVERY

• Delivery timeframes for physical products are estimates only and are not guaranteed. Delays caused by courier operations, weather conditions, customs procedures, or other external factors beyond our reasonable control are not the responsibility of Deetage.
• Digital onboarding information, training schedules, programme materials, and coach contact details will generally be delivered within 1–2 business days via your registered email address or WhatsApp.

6. RETURNS, CANCELLATIONS & REFUNDS

Returns and exchanges for physical products are subject to the official Return & Exchange Policy available on the Website.

• 6.1 Physical Products: Approved returns for eligible products will be issued as Store Credit only unless otherwise required by law.
• 6.2 Training Subscriptions: All Personal Training and Online Training packages are strictly non-refundable, non-transferable, and non-convertible into Store Credit or physical products once purchased.
• 6.3 No-Show & Expiry Policy: Scheduled Personal Training sessions must be attended at the agreed time. Missed sessions without at least 24 hours’ prior written notice (via WhatsApp or Email) acknowledged by the assigned coach will be considered forfeited and cannot be refunded or rescheduled. All training packages are subject to fixed expiration dates. Unused sessions remaining after expiry cannot be carried forward or extended unless approved under an official medical exception policy.

7. NUTRITION, FITNESS & HEALTH DISCLAIMER

• Personal Training and Online Training involve strenuous physical activity. By participating in any programme, you acknowledge that you voluntarily assume all risks associated with exercise, including injury, illness, physical strain, or other health-related complications.
• All nutrition-related information, supplement descriptions, meal plans, workout plans, and guidance provided by Deetage or its affiliated coaches are intended solely for informational and performance-support purposes and do not constitute medical advice.
• You are strongly advised to consult a qualified healthcare professional before beginning any exercise programme or using any supplement or nutrition-related product.
• Results from training programmes, coaching services, or nutrition products may vary from person to person. Deetage does not guarantee specific physical, medical, aesthetic, or performance outcomes.
• Deetage and its affiliated coaches shall not be liable for injuries, allergic reactions, adverse effects, health complications, misuse of products, or damages arising from workout execution or product consumption where ingredients, instructions, and safety guidance have been disclosed.

8. LIMITATION OF LIABILITY

• To the maximum extent permitted by applicable law, Deetage, its directors, employees, coaches, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the Website, purchase of products, or participation in training programmes.
• The Website and all services are provided on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied.
• We do not guarantee that the Website will operate uninterrupted, securely, or free from errors.
• To the maximum extent permitted by law, Deetage’s total liability for any claim relating to a product or service shall not exceed the total amount paid by the customer for the applicable purchase or subscription.

9. FORCE MAJEURE (UNFORESEEN EVENTS)

Deetage shall not be liable for delays, service interruptions, failed deliveries, or cancelled training sessions caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, civil unrest, transport disruptions, customs delays, or communication failures.

10. INTELLECTUAL PROPERTY RIGHTS

• All intellectual property rights associated with the Website, products, branding, training materials, graphics, videos, and content remain the exclusive property of Deetage.
• Unauthorised use, reproduction, distribution, or commercial exploitation of any Deetage intellectual property may result in legal action.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Deetage, its directors, employees, affiliated coaches, contractors, and partners from and against any claims, liabilities, damages, losses, expenses, or legal costs arising from:

• Your misuse of the Website, products, or training programmes.
• Your violation of these Terms.
• Your breach of applicable laws or third-party rights.
• Any false or misleading information provided by you.

12. GOVERNING LAW

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
• Any disputes, claims, or legal proceedings arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the Website following any updates constitutes acceptance of the revised Terms.

14. CONTACT INFORMATION