SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy outlines the terms related to the processing, shipping, delivery, and digital onboarding of products and training services purchased through www.deetage.lk. By placing an order or purchasing a subscription, you agree to the terms outlined below.

1. ORDER & SERVICE PROCESSING

• 1.1 Physical Products (Apparel & Nutrition): All physical product orders are processed within 1–2 business days after successful payment confirmation. Orders are processed and dispatched only on business days (excluding Sundays and public holidays). Processing times may be extended during promotional campaigns or peak periods.
• 1.2 Training Services (Personal & Online): Once a training package is purchased, your onboarding process will begin within 1–2 business days following successful payment confirmation. Customers will receive onboarding communication via email or WhatsApp.

2. DOMESTIC SHIPPING (SRI LANKA – PHYSICAL PRODUCTS)

We provide island-wide delivery across Sri Lanka through trusted third-party courier partners.

Estimated Delivery Timeframes After Dispatch:

• Colombo & Suburbs: 2–3 business days
• Outstation Areas: 3–5 business days

Note: Delivery timeframes are estimates only and are not guaranteed. Shipping fees are calculated at checkout based on delivery location and package size.

3. INTERNATIONAL SHIPPING (PHYSICAL PRODUCTS)

• We offer international shipping for selected apparel and nutrition products to eligible countries.
• Estimated International Delivery Timeframe: 7–14 business days after dispatch, depending on the destination country and customs processing times.
• Customers are solely responsible for ensuring that purchased products comply with local import laws and customs regulations. Any customs duties, import taxes, or government charges are the sole responsibility of the customer.
• Digital Training Services: Online Training programmes and digital coaching services are globally accessible through internet-based communication platforms and do not incur shipping or customs charges.

4. DELIVERY ATTEMPTS & CUSTOMER RESPONSIBILITY

• Product Deliveries: Courier partners may attempt delivery up to two (2) times for physical product orders. Customers are responsible for ensuring that all shipping information provided is accurate and that contact lines are reachable. Orders returned due to unsuccessful delivery attempts will require additional shipping charges for redispatch.
• Training Services Responsibility: Customers enrolled in Personal Training or Online Training programmes are responsible for attending sessions, consultations, or scheduled digital meetings at agreed times.

5. TRACKING INFORMATION

Once a physical order has been dispatched, customers will receive shipment tracking details via email, SMS, and/or WhatsApp where applicable.

6. RISK OF LOSS & OWNERSHIP

Risk of loss and ownership of physical products transfer to the customer upon successful delivery to the shipping address provided during checkout.

7. FORCE MAJEURE (UNFORESEEN EVENTS)

Deetage shall not be liable for delays, service interruptions, failed deliveries, or cancelled training sessions caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, civil unrest, transport disruptions, customs delays, or communication failures.

8. SHIPPING LIMITATIONS

Certain products may be restricted from shipment to specific countries or regions due to legal, customs, safety, or courier limitations. Deetage reserves the right to cancel, refuse, or modify any order that cannot be legally or safely delivered.

9. POLICY MODIFICATIONS

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

10. CONTACT INFORMATION