SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy outlines the terms related to the processing, shipping, and delivery of orders placed through www.deetage.lk. By placing an order, you agree to the terms set out below.

1. ORDER PROCESSING

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders are processed and dispatched on business days only. No processing occurs on Sundays or public holidays.
• During peak periods, promotions, or unforeseen operational delays, processing times may be extended without prior notice.

2. DOMESTIC SHIPPING (SRI LANKA)

• We deliver island-wide within Sri Lanka using trusted third-party courier partners.
• Estimated delivery timeframes after dispatch:
  • Colombo & Suburbs: 2–3 business days
  • Outstation Areas: 3–5 business days
• Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier operations, weather conditions, or other external factors.
• Shipping fees are calculated at checkout based on delivery location and order details, and are clearly displayed before payment confirmation.

3. INTERNATIONAL SHIPPING

• We offer international shipping to selected countries.
• Estimated delivery time is 7–14 business days after dispatch, depending on the destination and customs processing.
• Customers are responsible for ensuring that purchased products—especially nutrition and supplement items—comply with import regulations in their destination country.
• Deetage shall not be held responsible for:
  • Customs seizures or border rejections.
  • Delays caused by customs clearance.
  • Local regulatory restrictions on imported products.
• Any customs duties, import taxes, clearance fees, or local charges imposed by the destination country are the responsibility of the customer and are not included in product or shipping costs.

4. DELIVERY ATTEMPTS & ADDRESS RESPONSIBILITY

• Courier partners may attempt delivery up to two (2) times.
• Customers must ensure that all shipping details provided are accurate and complete.
• Deetage is not responsible for delays or failed deliveries caused by:
  • Incorrect or incomplete addresses.
  • Unreachable contact numbers.
  • Failure to receive delivery attempts.
• Orders returned due to unsuccessful delivery attempts may require additional shipping fees for re-dispatch.

5. TRACKING INFORMATION

• Once your order has been dispatched, a tracking number and/or tracking link will be provided via email and/or SMS/WhatsApp.
• Customers are responsible for monitoring shipment status using the provided tracking information.

6. RISK OF LOSS

• Risk of loss and responsibility for purchased goods transfer to the customer once the parcel is handed over to the authorized courier partner.
• After dispatch, Deetage is not responsible for loss, theft, or damage occurring during transit.

7. FORCE MAJEURE (UNFORESEEN EVENTS)

Deetage shall not be liable for delays or failure to deliver caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Strikes or labour disruptions
• Government restrictions
• Transport interruptions
• Customs delays

8. SHIPPING LIMITATIONS

• Certain products, particularly nutrition or supplement items, may be subject to shipping restrictions depending on destination country laws.
• We reserve the right to cancel or adjust orders that cannot be legally or safely delivered.

9. MODIFICATIONS TO THIS POLICY

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Continued use of the Website constitutes acceptance of any revised terms.

10. CONTACT INFORMATION