RETURN & EXCHANGE POLICY
DEETAGE – PERFORMANCE APPAREL, NUTRITION & TRAINING
This Return & Exchange Policy outlines the conditions under which returns, exchanges, Store Credit, or service-related adjustments may be requested for purchases made through www.deetage.lk. By placing an order or purchasing a subscription, you agree to the terms outlined in this Policy.
1. PRODUCT RETURN & EXCHANGE ELIGIBILITY (PHYSICAL PRODUCTS)
Eligible physical products may be returned or exchanged within twenty-one (21) days from the date of delivery, subject to the conditions below. Requests submitted after the applicable return period will not be accepted.
1.1 APPAREL ITEMS
To qualify for a return or exchange, apparel items must be unworn, unused, unwashed, in original condition without alterations or damage, and must include original packaging with all attached tags. Items must be free from stains, odours, perfume, smoke, detergent residue, or body odour. Apparel items may be returned within twenty-one (21) days for change-of-mind or size exchanges. However, any claims for defective or damaged apparel must be reported within forty-eight (48) hours of delivery as per Section 5.
1.2 NUTRITION PRODUCTS
For health, hygiene, and safety reasons, nutrition products are strictly non-returnable and non-exchangeable once opened or if the safety seal has been broken, removed, tampered with, or damaged. Unopened nutrition products with fully intact safety seals may be eligible for return within three (3) days from the date of delivery.
1.3 HYGIENE-SENSITIVE ITEMS
For hygiene and customer safety protection, items such as socks, undergarments, caps, beanies, shaker bottles, water bottles, and similar accessories are strictly non-returnable and non-exchangeable unless proven defective upon delivery.
1.4 SALE & DISCOUNTED ITEMS
Products discounted by 20% or more are considered Final Sale items and are not eligible for return or exchange unless the item is defective, damaged, or incorrectly supplied.
2. TRAINING SUBSCRIPTIONS – CANCELLATION & REFUND POLICY
2.1 STRICT NO-REFUND POLICY
All Personal Training and Online Training subscriptions are service-based programmes and are strictly non-refundable, non-transferable, non-exchangeable, and non-convertible into Store Credit or physical products once payment has been successfully completed.
2.2 NON-TRANSFERABILITY
Training subscriptions are assigned specifically to the registered individual’s health profile, fitness data, and programme requirements and therefore cannot be transferred to another person.
2.3 SUSPENSION / FREEZE REQUESTS
Training subscriptions cannot be paused, frozen, extended, or suspended unless a valid medical certificate from an SLMC (Sri Lanka Medical Council) Registered Medical Practitioner confirming a medical inability to continue training is submitted and approved by Deetage Management during the active subscription period.
3. RETURN APPROVAL CONDITIONS
All returned products are subject to inspection upon receipt. Deetage reserves the right to refuse any return, exchange, or Store Credit request that does not satisfy the eligibility conditions outlined in this Policy. Returns sent without prior approval or authorisation instructions will not be accepted.
4. REFUNDS & STORE CREDIT
- 4.1 Change-of-Mind Returns: We do not provide cash refunds for change-of-mind returns relating to physical products. Approved eligible returns will be issued as Store Credit only.
- 4.2 Store Credit Conditions: Store Credit will equal the purchase value of the approved returned item(s), excluding original shipping fees. It may be issued via digital coupon or gift card and remains valid for twelve (12) months from the date of issue. Store Credit is non-transferable and cannot be redeemed for cash.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS / SERVICE ERRORS
If you receive a damaged product, a defective product, an incorrect product, or an onboarding or training setup error, you must notify Deetage within forty-eight (48) hours of delivery or activation. Claims must include order details, clear photographic or video evidence, and relevant supporting information where requested. If a product is confirmed to be defective or damaged upon delivery, you will be eligible for a direct replacement or a full refund to your original payment method or a nominated bank account, at Deetage’s discretion.
6. RETURN PROCESS
To initiate an approved return request for a physical product, customers must:
- Contact Deetage Support via WhatsApp or email.
- Wait for official approval and return instructions.
- Securely package the product to prevent transit damage.
- Ship the product using the approved return method.
7. RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs unless the returned product is confirmed to be defective, damaged upon delivery, or incorrectly supplied. Original shipping fees are non-refundable in all circumstances.
8. FRAUD & ABUSE PREVENTION
To protect operational integrity and prevent abuse, Deetage reserves the right to refuse returns, exchanges, Store Credit requests, or training subscriptions in cases involving suspected fraudulent activity, excessive return behaviour, abuse of promotional offers, false claims, or policy manipulation.
9. POLICY MODIFICATIONS
We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice. Continued use of the Website constitutes acceptance of any revised terms.