RETURN & EXCHANGE POLICY
DEETAGE – PERFORMANCE APPAREL & NUTRITION
This Return & Exchange Policy outlines the conditions under which returns, exchanges, and store credit may be requested for purchases made through www.deetage.lk. By placing an order, you agree to this Policy.
1. RETURN & EXCHANGE ELIGIBILITY
We offer a 21-day return and exchange period for eligible items from the date of delivery. Requests submitted after this period will not be accepted. To qualify, items must meet the conditions below:
1.1 APPAREL ITEMS
- Must be unworn, unwashed, and unused.
- Must be in original condition with no alterations.
- Must be returned with original packaging and all tags attached.
- Must be free from stains, odours (including perfume, smoke, detergent, or body odour), or damage.
1.2 NUTRITION PRODUCTS
FOR HEALTH, HYGIENE, AND SAFETY REASONS:
- Nutrition products (including supplements, powders, and consumables) are strictly non-returnable and non-exchangeable once opened or if the safety seal is broken, removed, or tampered with.
- Unopened products with intact safety seals may be returned within 3 days of delivery only.
- Return requests made after the 3-day period will not be accepted.
- IMPORTANT: THIS POLICY IS STRICTLY ENFORCED TO ENSURE CONSUMER SAFETY AND MAINTAIN PRODUCT INTEGRITY.
1.3 HYGIENE-SENSITIVE ITEMS
FOR HEALTH AND HYGIENE PROTECTION, THE FOLLOWING ITEMS ARE NON-RETURNABLE AND NON-EXCHANGEABLE:
- Socks
- Undergarments
- Caps and beanies
- Shaker bottles and water bottles
- Similar personal-use accessories
1.4 SALE & DISCOUNTED ITEMS
- Items discounted 20% or more are considered Final Sale.
- These items are not eligible for return or exchange unless they are defective or incorrectly supplied.
2. RETURN APPROVAL CONDITIONS
- All returned items are subject to inspection upon receipt.
- Deetage reserves the right to reject any return that does not meet the eligibility conditions.
- Returns sent without prior approval will not be accepted.
- If a return is rejected, the item may be returned to the customer at their own expense.
3. REFUNDS & STORE CREDIT
- We do not offer cash refunds for change-of-mind returns.
- Approved returns will be issued as Store Credit only (via a digital coupon or gift card).
- Store Credit:
- Will equal the purchase value of the returned item(s).
- Will exclude original shipping fees.
- Will be valid for 12 months from the date of issue.
- Can be redeemed on any product available on the Website.
- This policy does not affect your statutory rights under applicable consumer protection laws in Sri Lanka.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
- If you receive a damaged, defective, or incorrect item (including the wrong size, product type, or flavour), you must notify us within 48 hours of delivery.
- Claims must include:
- Order details.
- Clear photographic or video evidence.
- Once approved, we will provide either:
- A replacement item, or
- Store Credit equivalent to the product value.
- Deetage reserves the right to inspect and verify all claims before approval.
5. RETURN PROCESS
To initiate a return:
- Contact us via WhatsApp (+94 70 304 5555) or email (support@deetage.lk).
- Wait for approval and receive return instructions and address details.
- Securely package the item to prevent damage during transit.
6. SHIPPING COSTS FOR RETURNS
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping fees are non-refundable in all cases.
7. FRAUD & ABUSE PREVENTION
We reserve the right to refuse returns or exchanges in cases of suspected abuse, including:
- Excessive or repeated returns from the same customer.
- Items returned used, worn, or intentionally damaged.
- Fraudulent or unverifiable claims.
8. MODIFICATIONS TO THIS POLICY
We reserve the right to update or modify this Policy at any time. Continued use of the Website constitutes acceptance of any revised terms.